Top 5 Business Industries Using Salesforce CRM

It would not be wrong to say that Salesforce has been a pioneer of SaaS. Salesforce was the first company to offer a cloud-based CRM solution and naturally, it transformed businesses with data-driven insights. A good indication of Salesforce's success has been a prolific increase in Salesforce integration services. These services not only ensure a smooth transition to the Salesforce ecosystem but also ensure easy scaling and integration as business needs and demands grow. Here we are going to look at the top 5 business industries to adopt Salesforce CRM capabilities.

Here are the most common Business Industries Using Salesforce CRM:

1. Business Services

The first on our list are business services. For readers who don’t know what business services are, they are companies offering IT services to other businesses. Their services do not produce any tangible output but ensure that all the IT assets and infrastructure are well-aligned to meet specific business goals. There are a number of Salesforce service provider in the market today and companies must hire one only after diligent research.

2. Software & Internet

Software and internet services are the second biggest users of Salesforce CRM. They account for nearly 16% of the Salesforce market share. Moreover, the rapid rise of IoT cloud indicates that Salesforce use cases in software and internet services will simply balloon in the future.

Software development companies offer custom Salesforce solution to their clients for a range of business functions including task allocation, task tracking, measuring customer relationship metrics, etc.

3. Manufacturing

        

Manufacturing has many moving parts associated with it. These include quality assurance, quality control, packaging, distribution, and other related services. Salesforce offers a single view of customer accounts to sales representatives, service agents, field technicians, business heads, etc. Authorized users can view this information from anywhere and design customized solutions to meet every customer’s specific needs. Further intuitive and intelligent guided-selling features help simplify the complex manufacturing sales process.

4. Computers and Electronics

From handling performance issues to closing sales deals from behind the monitor screen, Salesforce use cases in computers and electronics services have multiplied over the years.

It commands nearly 10% of the Salesforce market share and the trend is expected to continue in the future too.

5. Financial Services

Last but not least, Salesforce adoption by financial services has been consistently increasing. One of the primary reasons why industries and businesses adopt Salesforce is for consistent innovation in the customer experience. Salesforce has been instrumental in this regard as it offers financial services a unified platform to understand how customers interact with their services and introduce the changes that would make the services more valued and personalized.

These are just the top 5 industries that are riding on the Salesforce wave. While there is no doubt a Salesforce is a tool that every company wished for, ROI and business value are still dependent on data quality and adoption rate. Companies must hire the right Salesforce partner who can first put into practice a flawless data management policy. For the greater the data quality goods, the greater the Salesforce ROI for enterprises of all scale and size.