Pratham Software (The PSI)

In 1991 the internet was cleared for commercial use, and it changed business and us forever. With the internet, the business was no longer governed by time and distance. One could now buy a product with just a few clicks from anywhere in the world using an internet connection. Today, the internet has become the preferred medium of commerce for small and big businesses alike. This has made eCommerce extremely competitive. Owning a website is no longer the secret to eCommerce success. A hundred websites are selling the same type of products in one way or another. So, what determines whether an eCommerce business succeeds or fails? Well, eCommerce in the 21st century is a battle for unflinching customer loyalty. And, the true measure of loyalty is exceptional customer service. Top eCommerce companies like Amazon and Alibaba know this and are better at doing this than the rest. But, they are not masters at it yet. Exceptional customer service requires an in-depth underst...

It would not be wrong to say that Salesforce has been a pioneer of SaaS. Salesforce was the first company to offer a cloud-based CRM solution and naturally, it transformed businesses with data-driven insights. A good indication of Salesforce's success has been a prolific increase in Salesforce integration services. These services not only ensure a smooth transition to the Salesforce ecosystem but also ensure easy scaling and integration as business needs and demands grow. Here we are going to look at the top 5 business industries to adopt Salesforce CRM capabilities. Here are the most common Business Industries Using Salesforce CRM: 1. Business Services The first on our list are business services. For readers who don’t know what business services are, they are companies offering IT services to other businesses. Their services do not produce any tangible output but ensure that all the IT assets and infrastructure are well-aligned to meet specific business g...

Irrespective of where you stand on tour Salesforce journey, successful adoption is one thing that will always be pivotal for Salesforce ROI. Experts say a smooth adoption of Salesforce CRM can multiply your sales revenue by a considerable factor. Data Analytics Company suggest Salesforce ROI is directly proportional to Salesforce adoption. Salesforce adoption depends on several factors. One of these is an effective Salesforce training program for end-users. Here are 5 important tips for creating a successful Salesforce training program: Keep Stakeholders in Loop:  Salesforce training is a people process and thus it is important that end-users are aware of what is expected from them during training. Stakeholders play a key role in ensuring that the workforce is focussed on adapting to changes. With the stakeholders on your side, you can exercise greater authority and demand workforce dedication. Communicate With Workforce:  Salesforce implementation is a long co...

Businesses have had to, at one time or another, employ BPM strategies to align with evolving customers as well as market regulations. An experienced software development company will pay equal impetus on introducing the right balance of efficiency between digital and mechanical efficiency while keeping the end goals intact and aligned.  Here are 3 things that you must keep in mind before employing any BPM strategy. #1. Keep a Goal in Sight: It will lead the path amidst the fog BPM processes can start with a lot of promise but can go haywire in the absence of a clear goal. Hence it becomes very important to identify the purpose and usability of the system in attaining end goals. #2. Invest in Structure: It pays back with interest. Is the BPM for a particular department of your organization or the entire organization? These are important questions that will help structure the BPM more efficiently for greater effectiveness. A well-structured central BPM is...