Top E-commerce Technology Trends For 2020
In 1991 the internet was cleared for commercial use, and it changed business and us forever. With the internet, the business was no longer governed by time and distance. One could now buy a product with just a few clicks from anywhere in the world using an internet connection. Today, the internet has become the preferred medium of commerce for small and big businesses alike. This has made eCommerce extremely competitive. Owning a website is no longer the secret to eCommerce success. A hundred websites are selling the same type of products in one way or another. So, what determines whether an eCommerce business succeeds or fails? Well, eCommerce in the 21st century is a battle for unflinching customer loyalty. And, the true measure of loyalty is exceptional customer service. Top eCommerce companies like Amazon and Alibaba know this and are better at doing this than the rest. But, they are not masters at it yet. Exceptional customer service requires an in-depth underst